Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To return an item, it must be unworn, unused, with tags, and in the original packaging. Please include a receipt or proof of purchase. You can contact us at info@inspiredbylolo.com. Send returns to 4057 Riley Fuzzel Rd, Suite 500-410, Spring, Texas 77386, United States.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. You can always contact us for any return questions at info@inspiredbylolo.com 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) will not be accepted for return. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded using your original payment method within 10 business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@inspiredbylolo.com